Frequently Asked Questions
Everything you need to know about upgrading your home's entryway and interior doors.
How do I ensure I am ordering the correct door size?
We recommend measuring the 'rough opening' of your doorway in three places (top, middle, and bottom) for both height and width. Always use the smallest measurement to ensure a proper fit. Please refer to our detailed sizing guide for step-by-step instructions.
What is the typical lead time for delivery?
Standard in-stock doors typically ship within 5-7 business days. Custom orders or specialized finishes may take between 4 to 8 weeks depending on the manufacturer and current material availability.
Do your doors come pre-finished or unfinished?
We offer both options. You can choose 'Pre-finished' for a door that arrives painted or stained and ready for installation, or 'Unfinished' if you prefer to apply your own custom paint or stain at home.
What happens if my door arrives damaged?
Please inspect your delivery immediately upon arrival. If you notice any transit damage, note it on the delivery receipt and contact our support team within 48 hours so we can arrange a replacement or repair.
Do you provide professional installation services?
Online Door Store is a specialist retailer and does not provide direct installation. However, we provide comprehensive installation manuals, and our products are designed to be compatible with standard professional carpentry practices.
What is your return policy for custom-made doors?
Because custom-made doors are manufactured to your specific dimensions and style preferences, they are non-returnable unless there is a structural defect or manufacturing error.