Returns & Exchanges

At Online Door Store, we want you to be completely satisfied with your purchase. If your new door isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery provided they remain in their original, uninstalled condition.

1

Initiate Your Request

Contact our customer support team with your order number and details of the item you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully repackage the door or hardware in its original protective packaging to prevent damage during transit, ensuring the RMA number is clearly marked on the exterior.

3

Arrange Collection

Due to the size and weight of our products, we will coordinate a specialized courier service to collect the item from your property at a scheduled time.

4

Inspection and Refund

Once our warehouse team inspects the returned item for quality and condition, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing